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Accessibility statement

Last updated: 26 February 2026

Table of contents

• About this statement
• Scope
• Standard
• Conformance status
• Non-accessible content
• Third-party content
• Alternatives
• Report an issue
• Complaints procedure
• Drafting and evaluation

About this statement

Klium aims to make www.klium.be easy to use for everyone, including people with disabilities and those using assistive technologies (e.g. screen readers, keyboard navigation, magnification). This page describes the current status, known barriers, and how to report issues.

Scope

This statement applies to:

• www.klium.be and its main pages and user journeys
• navigation, search, category pages and product pages
• cart, checkout/payment, account and customer service pages

Standard

The reference standard is EN 301 549 (based on WCAG 2.1 Level AA).

Conformance status

Partially conformant (internal assessment). Some barriers remain. Priority focuses on checkout and core navigation.

Non-accessible content

Known issues include:

• Interactive components (filters, dropdowns, modals/pop-ups): focus order and keyboard control are not fully consistent everywhere.
• Forms (account/checkout/contact): labels, error messages and status messages are not always clear for screen readers.
• Images and icons: alternative text or accessible names can be incomplete, especially for icon-only buttons.
• Contrast and focus: contrast or focus indicators may be too weak on certain elements.
• Language and messages: some short messages or component text may not match the page language.

Improvement actions

• Keyboard navigation and focus management in filters, menus and pop-ups
• Consistent labels, error text and ARIA relationships in forms
• Alternative text and accessible names for icons and buttons
• Contrast and focus styling on CTAs, links and form controls
• Language attributes and consistent language per page

Third-party content

Some elements are provided by external parties (e.g. payment provider, WhatsApp, embedded content). Direct control can be limited. Please report issues; we will look for a workable alternative.

Alternatives

If you cannot place an order, complete payment, or find information due to an accessibility issue, please contact customer service. We will assist you and, if needed, offer an alternative channel.

Customer service page: Contact us

Report an issue

Please include as much detail as possible:

• page link (URL)
• what you were trying to do
• device + browser
• assistive technology (e.g. screen reader) and settings

Subject: Accessibility.

Contact

• Phone: 03 74 000 41 (local rate)
• Hours: Mon–Thu 08:00–12:00 and 13:00–16:30, Fri 08:00–12:00 and 13:00–16:00
• Contact channels (WhatsApp / live chat / form): customer service

Complaints procedure

No response or no solution? You can also submit a report via ConsumerConnect (FPS Economy) or report an infringement to the Economic Inspectorate.

• ConsumerConnect – report something
• FPS Economy – report an infringement

Drafting and evaluation

Drafted on 26 February 2026, based on a limited internal self-assessment (no external WCAG audit).

Next review: after major releases or no later than 26 February 2027.